ANSWERS BEFORE
YOU EVEN ASK.

Every engagement starts with a free discovery call and operational audit. We then deliver a written scope outlining exactly what will be built, the timeline, and what success looks like. Once aligned, our team builds, deploys, and supports the system end to end.

We work with established operating businesses that have outgrown SaaS tools and need software built for their specific operation. We are not the right fit for solo operators or pre-revenue startups. Most clients are running real operations with real teams and real complexity that off-the-shelf platforms cannot fully serve.

Yes. Every engagement includes a post-launch support window. After that, ongoing support, enhancements, and new features are available as needed. The specific arrangement is defined in your engagement agreement so you know exactly what is included long-term.

Systems handling Protected Health Information are built HIPAA-conscious from day one: encryption at rest (AES-256), encryption in transit (TLS 1.3), role-based access control, full audit logging. We sign a BAA before any PHI is exchanged. Note: HIPAA compliance is a shared responsibility — we provide compliant architecture; your operational policies complete the picture.

Our build process and infrastructure architecture are SOC 2-ready. We have not undergone formal SOC 2 audit ourselves (it makes sense at a much larger team scale). For clients who require SOC 2 compliance on the deployed system, we build to those standards and support their audit process.

All sensitive data is encrypted at rest using AES-256, in transit using TLS 1.3, with key management handled via AWS KMS or equivalent. Role-based access control and audit logging are standard on every system. PCI-scope data (credit cards) is handled via Stripe or equivalent tokenization — we never store raw card data.

Yes. We sign mutual NDAs before any technical discovery begins. Every engagement also includes a confidentiality clause covering all business information shared during the project.

Days 1–3: Discovery call and operational audit. Days 4–7: Scope and quote, contract signed. Days 8–21: Build phase with weekly check-ins. Days 22–28: Testing, integration, and team training. Days 29–30: Go-live and 30-day intensive support window.

Less than most engagements require. We need 2–3 hours from a decision-maker during discovery, then 30–60 min per week for build reviews. Heavy operational team involvement (testing, feedback) happens in the final week before go-live.

Yes — and most successful client relationships start this way. We build one focused system (e.g., dispatch dashboard or sales pipeline), prove the ROI, then expand into adjacent operations over time. Lower risk for you, better outcomes for everyone.

Built into every engagement. The first 90 days include a generous change window. Beyond that, changes and new feature builds are handled through your ongoing engagement arrangement. Most clients continue evolving their systems with us as their business grows.